Sanno Park Tower 12F (Reception) and 14F,
11-1, Nagatacho 2-chome, Chiyoda-ku,
Tokyo 100-6114, Japan

Tokyo Metro Ginza Line: G06 Tameike-sanno Station, Exit 7 (directly accessible through the second basement)

Tokyo Metro Nanboku Line: N06 Tameike-sanno Station, Exit 7 (directly accessible through the second basement)

Tokyo Metro Chiyoda Line: C07 Kokkai-gijido-mae Station, Exit 5 (3 minutes’ walk)

Tokyo Metro Marunouchi Line: M14 Kokkai-gijido-mae Station, Exit 5 (10 minutes’ walk through Chiyoda Line platform)

News

2025.11.06

An article on the legalization of the customer harassment regulation taking effect in 2026, written by Kenji Sarukura and Ryunosuke Fukuda, was published on Manegy.

An article titled “Legalization of the Customer Harassment Regulation Taking Effect in 2026 and Its Impact on Corporate Practice,” written by Kenji Sarukura and Ryunosuke Fukuda, was published on Manegy.

Contents

Chapter 1: Background and Purpose of the Amendment

Chapter 2: Main Amendments to the Act on Comprehensively Advancing Labor Measures (Scheduled to Take Effect in 2026)
1. What is Customer Harassment?
2. Stipulation of Obligations for Customer Harassment Prevention Measures
3. Other Provisions

Chapter 3: Response Framework and Leading Case Studies

Chapter 4: Measures and Responses in Practice

Chapter 5: Legal Risks for Non-Compliant Companies
1. Civil Liability for Damages
2. Sanctions under the Subcontract Act and the Antimonopoly Act

Chapter 6: Conclusion

Legalization of the Customer Harassment Regulation Taking Effect in 2026 and Its Impact on Corporate Practice