An article titled “Basics and Measures to Address Customer Harassment Issues for Research and Development Leaders: Movement to Regulate Customer Harassment and Responses Required of Businesses” written by Kenji Sarukura was published in the March 2025 issue of the monthly magazine “Research and Development Leader.”

“Basics and Measures to Address Customer Harassment Issues for Research and Development Leaders: Movement to Regulate Customer Harassment and Responses Required of Businesses”

1. Introduction (intensifying customer harassment and increasing harassment by business partners)

1.1 What is customer harassment?

1.2 Intensifying customer harassment

1.3 Harassment by business partners (B2B customer harassment)

2. Possible responsibilities of businesses regarding customer harassment issues

3. Movement to regulate customer harassment

3.1 Movement to enact laws and ordinances

3.2 Regulations in Tokyo

　3.2.1 Tokyo Customer Harassment Prevention Ordinance

　3.2.2 Tokyo Guidelines for the Prevention of Customer Harassment

4. Efforts to prevent customer harassment

4.1 Customer harassment response policy

4.2 Internal response manual

5. Conclusion

https://www.gijutu.co.jp/doc/magazine_research.htm