Sanno Park Tower 12F (Reception) and 14F,
11-1, Nagatacho 2-chome, Chiyoda-ku,
Tokyo 100-6114, Japan

Tokyo Metro Ginza Line: G06 Tameike-sanno Station, Exit 7 (directly accessible through the second basement)

Tokyo Metro Nanboku Line: N06 Tameike-sanno Station, Exit 7 (directly accessible through the second basement)

Tokyo Metro Chiyoda Line: C07 Kokkai-gijido-mae Station, Exit 5 (3 minutes’ walk)

Tokyo Metro Marunouchi Line: M14 Kokkai-gijido-mae Station, Exit 5 (10 minutes’ walk through Chiyoda Line platform)

News

2024.07.01

Kenji Sarukura’s comment on customer harassment by business partners (customer harassment in business-to-business) and crisis management was posted on NIKKEI Online Edition.

Kenji Sarukura’s comment was posted in an article titled “Customer Harassment is Now an Issue Even in B2B; Sales Personnel Suffer Showers of ‘Verbal Abuse’” of NIKKEI Online Edition on June 28, 2024.

https://www.nikkei.com/article/DGXZQOTG109PK0Q4A610C2000000/?n_cid=SNSTW001&n_tw=1719519633

Nihon Keizai Shimbun, morning edition on Monday, July 1, 2024, Business Law and Taxation

“Customer Harassment Now Occurs in B2B; A Big Customer’s ‘Verbal Abuse’ Leads to a Civil Suit”